** tokidoki’s response to COVID-19 **

There is a lot of uncertainty surrounding the outbreak of COVID-19 and we want to assure our customers that we are taking all necessary precautions to follow the CDC and World Health Organization’s guidelines. Safety is of the utmost importance to us, so we are making sure that all appropriate health and hygiene standards are adhered to in the processing of your order.

Please note that there may be delays in the processing and fulfillment of your order. As a South African-based business, Evolve Unlimited is subject to local ordinances regarding COVID-19. Rest assured that we will do our best to get your order to you as soon as possible! If you have any questions or concerns, please reach out to us at online@tokidoki.co.za.

Thank you for your patience and understanding!

tokidoki does not accept any unsolicited materials, including, but not limited to concepts, characters, designs, and ideas.

Contact US

Get in touch

If you have questions about a product, need help placing an order, or just want to get in touch, please contact us at the number or email below. You can also click on the help button to the right of your screen. Evolve Unlimited is committed to protecting your privacy. Please read our Privacy Policy to learn more about what information we collect and how we use it.
 
We are open Monday-Friday 9:00am-5:00pm (CAT), excluding holidays. Please allow 1-3 business days for a response.

Billing

How will tokidoki bill me when I make a purchase?

Upon placing your order with tokidoki, you authorize the amount of your purchase plus any applicable sales tax and shipping fees to the credit card you provided during checkout. This authorization will appear on your credit card as a pending transaction. tokidoki will collect payment/charge your account only when your order is ready to be shipped out.

The tokidoki charge will be listed on your credit card bill as: Evolve Unlimited – tokidoki

We accept most major credit cards and PayFast as acceptable forms of payment. Please do not send checks or money orders, as they will not be accepted.All prices listed on our website are in Rands.

When placing your order, please make sure that you enter in the billing and shipping address as it appears on your credit card statement. Processing delays may occur if this information is not correctly entered. Please note that we do not price match. Thank you for understanding.

Shipping

Please note that there may be delays in the processing and fulfillment of your order. As a Cape Town-based business, Evolve Unlimited is subject to local ordinances regarding COVID-19. Rest assured that we will do our best to get your order to you as soon as possible! If you have any questions or concerns, please reach out to us at service@tokidoki.co.za. Thank you for your patience and understanding!

shipping prices are determined by the weight of your order and your shipping address. In order to determine the cost of your shipment, please place the items in your shopping cart and advance to checkout. Your shipping costs will be calculated after you enter your ship to address. Please note that we do not combine orders. Coupon codes entered at checkout are applied to your order before your total shipping cost and any applicable taxes are calculated. Orders placed by the same customer or being shipped to the same address will be shipped separately.

We make every effort to ship your order promptly, usually within 1-4 business days after your order has been confirmed and authorized, excluding processing times. Please expect delays during holidays. 

Orders are shipped via the Courier Guy and delivery varies on your location. All orders ship from Cape Town. Oversize items may take longer to ship.

Our free shipping on orders over R500 offer is subject to change and applies to all street address shipments in South Africa shipped from tokidoki.co.za (some exclusions apply). This offer is valid via The Courier Guy only and is not valid for express shipping. No shipping adjustments on previous purchases. Cannot be combined with any other offers, discounts or coupons.

At this time, we do not ship orders on weekends and holidays. 

Please allow up to two weeks during holidays and sales for processing.

Please be aware that our offices are closed on weekends. All orders placed after 12PM on Fridays (CAT) will not be processed until the following business day.

Returns and Exchanges

Customer satisfaction is our goal at Evolve Unlimited. In the event that any full priced tokidoki item does not meet your expectations, please return it in its original unused condition with tags and original packaging (if any) for a refund or for a prompt exchange.

All return, credit, and exchange requests should be made within 30 days of receipt of the order. We will not process any requests that fall beyond those 30 days. Any items that do not meet these guidelines will be returned to you. We do not offer price adjustments.

If a damaged or defective item is shipped to you, or an item is missing from your order, please notify us within 10 days from the day you receive your package.

HOW TO RETURN

All returned items should be accompanied by a properly completed return form, which helps us process your return quickly! A link to our return form can be found here:

Download our Return Form

Please send all returns or exchanges to the following address:
tokidoki Returns
Evolve Unlimited
Office G2B Isando Business Park, Corner Hulley & Gewel Streets, Isando, Kempton Park, 1600

Questions? Feel free to call us at (021) 783 3790

Please allow 2-3 weeks from the date we receive your return for your return request to be processed. Delays may occur during holidays and sales. We thank you for your patience!

REFUNDS

Returns will be credited to the original form of payment on full-priced items only. We will not process incomplete returns, so please make sure that the item that you are returning is complete. If it is not complete, your refund will not be processed and your item(s) will be returned to you. Sale items are final sale and cannot be returned. All Body Swim Suits are final sale only. No returns will be accepted.

Please allow 2-3 weeks from the date we receive your return for your account to be credited. It may take 3-5 business days for the credit to appear on your statement.

EXCHANGES

Not happy with your order? We’re happy to exchange your full-priced item(s) for something else. We will honour one exchange request per order. Please download and fill out our return form, mark the item(s) that you would like in exchange for the item(s) being returned. In rare instances, stock may not be available to fulfill your exchange request. In the event that a no-stock situation occurs, we will refund you the purchase price to your original form of payment. Please keep in mind, your purchase price will be the amount we apply to any exchange.

Please ensure that the item you are sending us for exchange is complete. If it is not complete, it will be returned back to you and your exchange request will not be processed.

Any package postmarked after 30 days will be returned to you.

REFUNDS/EXCHANGES – JEWELLERY

Please Note: Jewellery must be in it’s original unused condition (i.e. no scratches, etc) and the original packaging and size tag (if any) must be included with any return/exchange request. Earrings are final sale and not eligible for return.

BLIND BOXES/BLIND BAGS

Our blind boxed/blind bag items are “blind,” meaning, you don’t get to choose what assortment of figure(s) you’ll receive. You won’t know which one you’re getting until it arrives. Think of it as a sweet surprise! Please understand that due to the production process, variations may occur from figure to figure. As these are blind boxed items, duplicates may also occur. Ordering multiple blind boxes does not guarantee that you will receive every character.

Due to the nature of blind boxes/blind bags, there are no returns, refunds or exchanges on any of our blind boxed/blind bag items. No exceptions. All sales are final.

INCORRECT, DAMAGED, OR MISSING ITEMS

If the wrong item is shipped out to you due to a mistake on our part, your returned or exchanged item(s) will be shipped at no cost. If a damaged item is shipped to you, or an item is missing from your order, please notify us within 10 days from the day you receive your package by replying to your confirmation email.

Notifications received after the 10 days will not be honoured.